Privacy Policy

Neerways Overseas ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website, request a quote, or engage our relocation services across India and internationally.

By using our services or visiting our website, you agree to the terms described in this policy. We encourage you to read it carefully — it's written in plain language, not legalese, because your understanding matters to us.

This policy applies to all services offered by Neerways Overseas, including home relocation, office shifting, international moves, vehicle transport, and storage solutions.

We collect information that is necessary to provide you with accurate quotes, coordinate your move, and ensure a smooth relocation experience.

Every piece of information we collect serves a specific, legitimate purpose. Here's exactly how your data is used:

• Service Delivery: To coordinate your entire move from start to finish — assigning packers, scheduling trucks, and tracking delivery.
• Quote Generation: To calculate accurate, transparent pricing based on your move details, distance, and inventory size.
• Customer Support: To resolve queries, address complaints, and provide updates via call, SMS, email, or WhatsApp.
• Safety & Compliance: To verify identities, prevent fraud, and comply with applicable laws including customs regulations for international moves.
• Service Improvement: To analyze website usage, improve our processes, and develop new service offerings based on customer feedback.
• Marketing Communications: To send offers, tips, and updates only if you have explicitly opted in. You can opt out anytime.

We share your data only when absolutely necessary and always with strict confidentiality obligations in place. We never sell data.

• Logistics Partners: Franchisee truck operators and warehouse facilities who physically handle your goods. They are contractually bound to our privacy standards.
• Payment Processors: Secure payment gateways (Razorpay, Paytm, etc.) to process transactions. Your card details are never stored on our servers.
• Customs & Government Authorities: Required disclosures for international shipments only, as mandated by applicable customs laws.
• Insurance Providers: When you opt for goods-in-transit insurance, we share your inventory details with the insurer for policy issuance.
• Technology Providers: Cloud hosting, CRM, and analytics tools that help us operate. All are GDPR-compliant and operate under data processing agreements.

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our site.

• Essential Cookies: Required for the website to function. Cannot be disabled. These handle session management and form submissions.
• Analytics Cookies: Google Analytics helps us understand traffic patterns. IP addresses are anonymized. You can opt out via browser settings.
• Preference Cookies: Remember your language, city, and service preferences so you don't have to re-enter them each visit.
• Marketing Cookies: Only active if you opt in. Help us show relevant ads on third-party platforms. Fully optional.

You can manage or delete cookies at any time through your browser settings. Disabling cookies may affect some website features.

You have full control over your personal data. Below are the rights you can exercise at any time by contacting our Data Privacy Officer:

• Right to Access: Request a copy of all personal data we hold about you, in a readable format, within 30 days.
• Right to Correction: Ask us to correct any inaccurate or incomplete information in your profile.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements.
• Right to Object: Object to our processing of your data for marketing or profiling purposes at any time.
• Right to Portability: Receive your data in a machine-readable format (JSON/CSV) so you can transfer it to another provider.
• Right to Restrict: Ask us to pause processing of your data while a complaint or correction is being resolved.

We implement industry-standard technical and organizational measures to prevent unauthorized access, loss, or misuse of your personal data:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.3 — the same standard used by banks.
• Secure Cloud Infrastructure: Data is hosted on AWS Mumbai region servers with physical security, access controls, and regular audits.
• Role-Based Access Control: Only staff members who genuinely need your data to service your request can access it.
• Regular Security Audits: We conduct quarterly vulnerability assessments and annual penetration testing on our systems.
• Breach Notification: In the unlikely event of a data breach that affects you, we will notify you within 72 hours as required by applicable law.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.

After retention periods expire, data is permanently deleted or anonymized so it can no longer be linked to you personally.

Our services are designed for adults and businesses. We do not knowingly collect personal data from individuals under 18 years of age.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at privacy@neerwaysoverseas.com. We will delete such information from our systems within 7 business days of verification.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable law. When we make significant changes, we will:

• Send an email notification to registered customers at least 14 days before changes take effect.
• Display a prominent notice on our website homepage and the privacy policy page.
• Update the "Last Updated" date at the top of this page.
• Maintain an archive of previous policy versions, accessible on request.

Your continued use of our services after the effective date of any changes constitutes acceptance of the revised policy.